RenderAI Pricing Frequently Asked Questions

Question 1

What do I need to use the app?

Accepted Answer

You only need an internet connection and a Google or Microsoft account to use RenderAI Create app. We make it fast and easy to use, no setup, no software downloads.

Question 2

What file formats and maximum file size can I upload?

Accepted Answer

We support typical image files such as JPG, PNG, WebP, and HEIC formats for sketches and reference images with a maximum of 5MB.

Question 3

Can I use RenderAI on mobile devices?

Accepted Answer

Yes, RenderAI works on any device with an internet connection including smartphones and tablets.

Question 4

How do I get my account upgraded?

Accepted Answer

Get any plan to upgrade your account and enable the features you need.

Question 5

What do I get with my subscription?

Accepted Answer

After a payment is received, you will receive a purchase receipt and a confirmation email after upgrade. The process takes less than 5 minutes, but in some cases an admin may need to review the payment manually.

Question 6

How secure is my payment information?

Accepted Answer

We partner with FastSpring, a first-class payment and subscription platform, to securely process all transactions. Your payment information is encrypted and protected, and we do not have access to it.

Question 7

What is a token?

Accepted Answer

Tokens represent the currency used for generating images in RenderAI. For example, with 100 tokens you can create up to 100 AI images, 50 Upscales, or 10 AI Videos.

Question 8

How do you calculate the tokens?

Accepted Answer

The number of tokens required to generate an image depends on the computational demands of the specific tool being used by our servers.

Question 9

Can I control how many tokens I will use?

Accepted Answer

Yes. Use the low-quality generation options to keep token usage low. We still use the most advanced models available to be able to produce superior results. Token consumption will be always communicated before and during the generation process.

Question 10

How long are my tokens valid for?

Accepted Answer

All free and purchased monthly tokens are valid for 30 days, while yearly tokens are valid for 1 year from the date they are added to your account.

Question 11

Do yearly plans provide a total yearly token amount or monthly tokens?

Accepted Answer

Yearly tokens are provided as a total amount you can use at any time during the year, starting from the date they are added to your account.

Question 12

What happens to unused tokens?

Accepted Answer

Unused tokens expire at the time of renewal or if your subscription is paused or canceled. Tokens do not roll over to the next billing period.

Question 13

When can I cancel my subscription?

Accepted Answer

You can cancel at anytime directly with our payment partner. Check your profile section or reach out to us for help.

Question 14

Can I ask for a refund?

Accepted Answer

Sadly, purchases are not refundable for now. Please check out our refund section on our Terms of Service to know more. If you have any questions, please contact us.

Question 15

Is there a free trial available?

Accepted Answer

Yes, we offer free tokens to explore the app with limited features. If you have any specific requests, or want to try a specific feature before subscribing, please contact us.

Question 16

Do you offer special discounts for students, teachers, and non-profits?

Accepted Answer

Yes, we highly encourage and offer special discounts for students, teachers, and non-profits, to research and spread the word about the app. Please contact us with your proof of status to get your discount right away.

Question 17

How do I contact support?

Accepted Answer

You can reach us through our contact page or email us directly for technical support, questions, and special requests.

Transform sketches into stunning AI visuals in seconds!

Designed for architects, interior designers, industrial designers, and marketing professionals.
No software skills required. Up to 15 hours of work saved per week.

Trusted by thousands of professionals and students from over 30+ countries and 20+ universities worldwide.

Starter Pack

Creator Pro

Premium Pro

Creation Examples from Our Community

Supports designs from any CAD and 3D model

Upload JPG/PNG export or screenshot from Revit or Rhino directly

RenderAI is used to post-produce, upscale, and animate renders from real-time rendering software

Frequently Asked Questions

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