Privacy Policy

Last Update: December 14th, 2025

Welcome to RenderAI!

We value your privacy and security. This Privacy Policy outlines the type of information we collect from you, how we use that information, and the steps we take to protect it. We may update this policy as needed to comply with relevant regulations and reflect any new practices. By using our service, you agree both to our Terms of Service and this Privacy Policy, and any updates or modifications to them that may be made. If you disagree with any part, do not use our service.

What We Collect

We collect information about your device, browser, and IP address in order to optimize our service. We use this information to improve our service and to understand how users interact with our site. We'll never sell your personal information to third-party companies.

We use cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. They help us recognize your device and remember your preferences, making your interactions with our site smoother. You can disable cookies in your browser settings, but this may affect your experience on our site. We ensure the encoding of any personal data stored in your cookies. We do not handle any sensitive data ourselves, such as credit card numbers. All such information is managed by external providers.

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, and operating system. We also collect information about your usage of our site, including the pages you visit and the time and date of your visits. This information is used to improve our website and to personalize your experience, and we do our best to keep it anonymous as much as possible.

We may use Google Ads to display relevant ads on our website. Google Ads may use cookies to track your activity across different websites to display ads that are relevant to your interests. We do not have control over the information collected by Google Ads. If you wish to opt-out of Google Ads, you can do so by adjusting your ad preferences in your Google account settings or by using a browser extension that blocks Google Ads. However, please note that opting out of Google Ads may result in less relevant ads being displayed to you. For more information about how Google collects and uses your data, visit the Google Ads Statement.

We partner with Microsoft Clarity to understand how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

When you write to us with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future. We also store any information you volunteer like surveys or feedback.

We don't collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our support team.

Access or Share Your Information

We rely on first class third-party services to perform tasks such as running AI models, communications, and evaluations. We may use and share the data you provide, such as your email address, images, or metadata, that can be stored across services.

Third-party email services can include delivering transactional emails, newsletters, and marketing communications. You may opt out of receiving marketing and/or transactional emails by contacting us or unsubscribing with the link provided in the email. For more information, visit Brevo's Privacy Policy.

Third-party AI models services can include evaluation, image or video generation, among other tasks, required to perform your use of the Service. For more information, visit Replicate's Privacy Policy, Fireworks's Privacy Policy, Fal's Privacy Policy and OpenAI's Privacy Policy.

We do investigate, prevent, or take action regarding restricted uses manually or using automated tools. We have an obligation to protect the privacy and safety of both our customers and the people reporting to us. We do our best to balance those responsibilities throughout the process.

When you subscribe to our service, you consent to us using your name, company name, logo, and associated content for marketing purposes. This may include showcasing uploaded images, AI-generated images or content in our public galleries, featuring testimonials, or displaying company logos on our website. We use this content exclusively to promote our services and never sell your information to third-party companies. You can opt out of this marketing use at any time by contacting us, although we can't guarantee that previously published materials will be removed from external platforms.

Your Rights with Respect to Your Information

We apply the same data rights to all users, regardless of their location. Currently some of the most privacy-forward regulations in place are the European Union's General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) in the US. We recognize all of the rights granted in these regulations, except as limited by applicable law.

These rights include:

Right to Know: You have the right to know what personal information is collected, used, shared, or sold.
Right of Access: This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security, and processing of that information.
Right to Correction: You have the right to request correction of your personal information.
Right to Erasure / "To be Forgotten": This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers. Fulfillment of some data deletion requests may prevent you from using our services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
Right to Complain: You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority. To identify your specific authority or find out more about this right, EU individuals should go to edpb.europa.eu.
Right to Restrict Processing: This is your right to request restriction of how and why your personal information is used or processed, including opting out of the sale of personal information. We never will sell your personal data.
Right to Object: You have the right, in certain situations, to object to how or why your personal information is processed.
Right to Portability: You have the right to receive the personal information we have about you.
Right to not be subject to Automated Decision-Making: You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for the performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
Right to Non-Discrimination: This right stems from the CCPA. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights (such as the right "to be forgotten") may, by virtue of your exercising those rights, prevent you from using our Services.

For requests to delete personal information or know what personal information has been collected, we will first verify your identity using a combination of at least two pieces of information already collected including your user email address. If an authorized agent is corresponding on your behalf, we will first need written consent with a signature from the account holder before proceeding.

If you are in the EU, you can identify your specific authority to file a complaint or find out more about GDPR, at edpb.europa.eu.

Do you have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please contact us and we'll be happy to answer.

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